We ship our gift boxes to destinations on the UK mainland using overnight DPD shipping. Usually this means your order will arrive the next day, after we process your order. For some locations further afield this may take an additional day - please email firstname.lastname@example.org with your postcode if you have any questions about this. Unfortunately we don’t currently offer a courier service to the Channel Islands or Ireland.
We can deliver to your home or place of work, and to the home or workplace of your relatives, friends, colleagues or business associates. We must have a complete post code and mobile telephone number for every delivery address.
We can deliver on Tuesdays, Wednesdays, Thursdays and Fridays. If you do not select a delivery date at check out, we will deliver on the next available date. Please note that 11am is the cut-off time for us to process orders on a particular day. Any orders placed after 11am will be processed the following day.
The recipient will receive a text message or email with details of the expected delivery time. If you do not want the recipient to receive this message, you must add your own mobile phone number. However, please be aware that if you put the recipient’s number, our courier will not only be able to let them know the approximate delivery time, they will also, if necessary, be able to send a photo of where the parcel has been left.
Because most of our products are perishable, we must have an alternative delivery instruction for any private address, such as "Leave in safe place /in porch/with a neighbour". The chosen place should be as cool as possible and out of direct sunlight. This is particularly important if you are sending a surprise gift. Please add this information to your order during check out.
If you do not specify a safe place to leave the parcel, the DPD driver may automatically leave it in a location that they deem to be safe, rather than take it back to their depot. This is because of the perishable nature of the products. Unfortunately, if you have not specified a safe place when you check out, we cannot be responsible for where DPD leave your parcel.
Please take great care when stipulating delivery locations, addresses and dates.
If you have questions about the delivery of your order, after it has been dispatched, you may call us on 0800 987 5853, Monday to Friday, 8am to 5pm. Outside these hours, please contact DPD directly.
Scottish Highlands & Islands:
We aim to always deliver your order on the date of your choosing, but your order may take an additional day or two to arrive at certain postcodes in the Scottish Highlands and Islands. If you are unsure about whether a postcode will be affected, please email or call customer services at email@example.com or 0800 987 5853.
Some postcodes within the Scottish Highlands and Islands may also be subject to a delivery surcharge. If you are unsure about whether a postcode will be affected, please email or call customer services on firstname.lastname@example.org or 0800 987 5853.
During warmer months we include an ice pack to help keep your cheese & charcuterie cool whilst it’s on the way to you. This pack may melt during transit but this should not be a concern as the melting process will help to keep the cheese and charcuterie cooler. Each of our gift sets will be packaged in a gift box and then packed securely into a brown outer carton to protect it during transit. We work hard to ensure our products are in top condition when we ship them and it should arrive at your door in the same condition. Upon receiving your order please open the packaging and take a look at your items. In the event that any items are not in the best condition please contact us straight away, either by phone on 0800 987 5853 or by email at email@example.com. We will do whatever we can to rectify the situation.
Please note that upon delivery, the risk of damage or deterioration of the goods passes onto you, the buyer. Claims for damage will only be accepted within 12 hours of delivery.